Hybrid Complaints Team Leader – Service Recovery

Notting Hill Genesis is seeking a Complaints Team Manager to lead a team of Triage and Service Recovery Officers, Complaints Investigators, or Reviewers. You’ll drive fair, empathetic responses and ensure compliance with the Housing Ombudsman Code and NHG policies.

Hybrid working applies with at least two days in the office. You’ll coach staff, manage caseloads to regulatory timelines, and escalate complex cases while collaborating with operations for swift resolutions.

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