Are you an experienced Change and Transformation professional who thrives on bringing people, processes and technology together to deliver meaningful business outcomes?
This is a rare opportunity to play a pivotal role in one of Calisen’s most significant transformation programmes. As a Business Readiness Manager, you’ll lead the readiness activity that enables the business to successfully deliver a large-scale operational transition. You’ll be at the heart of a complex and high-profile change programme, ensuring our people, systems, operations and partners are fully prepared for each phase of delivery.
From onboarding new colleagues and embedding new ways of working to driving operational excellence across critical services, you’ll have a direct impact on customer outcomes, business performance and long-term success.
What’s in it for you?
- The opportunity to shape and influence a major business transformation programme.
- Exposure to senior stakeholders across the organisation and key external partners.
- A collaborative and inclusive culture where your ideas and expertise are valued.
- Career development opportunities within a growing and ambitious business.
- The opportunity to contribute to the UK’s evolving energy landscape.
- Competitive salary and comprehensive benefits package.
What You’ll Be Doing
As Business Readiness Manager, you’ll lead the planning, coordination and delivery of readiness activities across multiple transition phases, ensuring the business is prepared to successfully adopt new processes, systems, services and ways of working.
Key Responsibilities Include
- Developing and delivering integrated business readiness plans, including milestones, dependencies, risks and readiness criteria.
- Leading organisational and people readiness activities for both existing and transitioning colleagues.
- Coordinating onboarding programmes, communications, training, access provisioning and colleague support activities.
- Managing operational readiness for the phased transfer of services, portfolios and business activities.
- Driving readiness for new field and office technologies, including user acceptance testing, deployment, adoption and early-life support.
- Ensuring operational teams are prepared to deliver services effectively from day one, maintaining service continuity and customer outcomes.
- Establishing governance frameworks, reporting mechanisms and stakeholder engagement plans.
- Providing evidence-based readiness assessments and recommendations at key decision points.
- Identifying and resolving cross-functional risks, issues and dependencies.
What We’re Looking For
We’re seeking a confident and influential change professional who can bring people together, navigate complexity and deliver successful transformation in a fast-paced environment.
Essential Experience And Skills
- Significant experience leading business readiness, operational change or transformation activities within large, complex programmes.
- Proven track record of delivering people, process, technology and data readiness through phased transitions or mobilisation programmes.
- Strong expertise in business readiness planning, dependency management and operational acceptance.
- Experience working across operational, technical, commercial and supplier teams to deliver measurable outcomes.
- Strong understanding of change impact assessment, stakeholder engagement, communications, learning and adoption planning.
- Experience developing readiness assessments, governance reporting and evidence-based decision-making processes.
- Excellent risk, issue and dependency management skills.
- Strong communication and influencing skills with the ability to engage effectively at senior stakeholder level.
- Degree-level qualification or equivalent senior-level experience in business change, transformation, operations or programme delivery.
Desirable
- Experience within energy, utilities, smart metering, field services or another highly regulated environment.
- Knowledge of employee transfer, consultation and onboarding processes.
- Recognised qualifications such as APM, PRINCE2 or related project, programme or change management certifications.
- Understanding of UK energy metering operations and associated support services.
Who You Are
You’ll be someone who:
- Leads inclusively and builds strong collaborative relationships.
- Communicates with confidence and credibility.
- Balances pace of delivery with customer outcomes, compliance and operational excellence.
- Takes an evidence-based and pragmatic approach to problem solving.
- Remains resilient and focused while managing competing priorities and complex change.
- Demonstrates a commitment to continuous improvement and delivering positive outcomes for colleagues and customers.
Note: This is a 12 month Fixed Term Contract.
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