Senior Lead, Customer Resolution & Service Improvement

Government Recruitment Service is hiring a Customer Resolution Senior Lead for Plymouth. The role leads about 150 colleagues across several service centres, overseeing complaint handling, high-profile escalations, and interactions with bodies like ICE and PHSO.

You will drive improvements using customer insight, shape future service strategies, and work with senior stakeholders to deliver high-quality outcomes in a fast-paced, ministerial-facing environment.

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