General Manager

Overview

As General Manager, you will lead the restaurant as the business owner, shaping strategy, P&L, and performance. You will drive sales, ensure compliance and safety, and inspire the team to deliver an exceptional customer experience. You’ll work to align operations with the brand’s standards while developing your people and fostering a strong, data-driven culture. This role offers growth, development programs, and meaningful impact on store performance and guest satisfaction.

Pay / Benefits

• free PERi-PERi meal every shift
• 40% discount for you and up to 5 friends/family
• PERi+ discount platform for shopping, travel, gym, cinema
• development programmes for career growth
• three-month onboarding training plan
• wecare wellbeing support (24/7)

Responsibilities

• set and steer restaurant direction to drive business performance
• master budgets, forecasts, and labour planning to deliver profitability
• drive sales growth and optimize the customer journey across Eat-in, Collect and Delivery
• ensure compliance and safety standards across operations
• recruit, develop and retain a high-performing team and manage performance
• use data and performance trends to inform decisions and improve results
• collaborate with Area Managers to build a culture where Nandocas can thrive
• lead from the front and energize the team on every shift

Key requirements

• 3+ years of General Manager experience leading teams in busy operations
• proven ownership of commercial performance and profitability
• customer-focused mindset with strong service orientation
• ability to balance budgets and forecast with confident labour management
• data-driven mindset and ability to translate insights into action
• strong leadership and people-development capabilities
• experience collaborating with senior operations leadership

• leadership
• inspiring and motivating others
• excellent communication
• P&L management
• budgeting and forecasting
• labour planning

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