HelpussupportVeteransandmakeadifference!
Aboutus:
HaigHousingisalong-establishedcharitybasedinLondonwithapresenceacrosstheUK.Wearethelargestveteranshousingcharity,providinghousesforover1500veteransandtheirfamilies.Weputpeopleatthecentreofeverythingwedo–ourbeneficiariesandstaff.Allouremployeescanexpecttoexperienceaprofessionalandfriendlyworkingenvironmentwherewedeliverforthosewhoneedus.Wewillcelebrateourcentenaryin2028andintendtodevelopourestateforthenext100yearstoprovidefortheveteransofthefuture.
Abouttherole:
SupportHubOfficeristhefirstpointofcontactfortenantsreportingrepairsandmaintenanceissues,providingaprofessional,responsiveandcustomer-focusedservice.Theroleisresponsibleforloggingrepairrequests,raisingworkorders,monitoringprogressandensuringrepairsarecompletedefficientlywhilekeepingtenantsinformedthroughouttheprocess.
Workingcloselywithcontractorsandinternalteams,thepostholderhelpscoordinaterepairs,maintainaccuraterecords,monitorperformanceandensurecompliancewithhealthandsafetyandbuildingsafetyrequirements.TheSupportHubOfficeralsosupportinvoiceprocessing,managecorrespondenceandhelpresolvecustomerenquiriesandcomplaints.
Therolerequiresstrongcommunication,organisationalandproblem-solvingskills,withafocusondeliveringexcellentcustomerservice.TheSupportHubOfficercontributestocontinuousimprovement,workscollaborativelywithcolleaguesandstakeholders,andplaysakeyroleinensuringtenantsreceivehigh-qualityrepairsandmaintenanceservicesinlinewiththeorganisation’svalues.
Whatweoffer:
Inadditiontoacompetitivesalaryweprovideagenerouspackagethatincludesanexcellentcompanypension,optionalprivatemedicalinsurance,goodholidayallowance,lifeinsuranceandongoingtrainingandprofessionaldevelopment.
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