Venue Operations Manager – New OpeningLocation: Westfield Stratford City, LondonSalary: £50,000 per annumReporting to: Group Operations Director
Help us bring a whole new world to life.Phantom Peak isn’t your average visitor attraction. It’s an award-winning immersive world where storytelling, live performance, technology and hospitality come together, and where guests become part of the adventure.
Following the success of our original venue, we’re building something even bigger and more ambitious at Westfield Stratford City. New stories, new characters, new adventures and a whole new world to explore.
We’re looking for an experienced, hands-on Venue Operations Manager to help bring it all to life.
You’ll be joining us at an exciting time, helping to build the team, shape the operation and get everything ready for opening. Once the doors open, you’ll be at the heart of making sure everything runs brilliantly, both behind the scenes and for our guests.It’s a unique opportunity to help create something genuinely different.
What you’ll be doing
- Leading the operational setup of the venue ahead of opening.
- Recruiting, training and managing front-of-house and operational teams.
- Taking overall responsibility for safe, efficient and successful daily operations.
- Overseeing guest experience, food and beverage, merchandise and venue facilities.
- Managing staffing budgets, operational costs and commercial performance.
- Working closely with our creative, performance and events teams to ensure a seamless immersive experience.
- Acting as senior duty manager and, once appropriately licensed and appointed, Designated Premises Supervisor.
About you
You’ll have significant operational management experience within a busy visitor attraction, entertainment venue, leisure operation or similar high-volume environment.You’ll be commercially minded, confident managing teams and budgets, and comfortable making decisions in a fast-moving environment.
You’ll understand how to balance exceptional guest experiences with strong commercial performance, ensuring the venue operates efficiently, safely and profitably.
Above all, you’ll be a visible, hands-on leader who enjoys delivering exceptional guest experiences.
A Personal Licence is desirable, but not essential. The successful candidate must be willing and able to obtain one as part of the role.
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