Information Systems Team Manager (Content Design)

Overview

In this role you will lead content design and information architecture across the Council’s digital channels, shaping user-centred, accessible and navigable information. You’ll set content standards and governance to deliver high-quality experiences across websites and online services. Working with service teams, designers and developers, you’ll improve how residents, businesses and staff find information and complete tasks online, aligning content with organisational priorities and statutory requirements. This is an opportunity to drive digital maturity and consistent, user-focused content at scale.

Pay / Benefits

• 37 hours per week
• generous holiday entitlement
• flexible working opportunities (reduced hours, part-time, job share)

Responsibilities

• Lead and develop Content Specialists to build a high-performing content discipline
• Own and deliver the organisation’s digital content strategy aligned with user needs and priorities
• Oversee content governance, including ownership, workflows, review cycles and lifecycle management
• Define and maintain information architecture, taxonomy, metadata standards and content models
• Own content standards, style guides, reusable content patterns and component guidance
• Establish and monitor QA processes to ensure content accuracy, accessibility, compliance and effectiveness
• Use analytics, search data and user feedback to drive continuous improvement
• Provide expert advice on content design, information architecture and governance
• Collaborate with service designers, researchers, CRM specialists, developers and service teams to improve end-to-end journeys
• Champion user-centred design and content best practices across the organisation

Key requirements

• Experience leading and developing content professionals
• Experience developing and implementing content strategies aligned to user needs
• Experience establishing content governance, workflows and QA processes
• Experience managing information architecture, taxonomy and metadata for complex digital services
• Experience developing content standards, style guides, patterns and reusable components
• Experience using user research, analytics and customer insight to improve content
• Strong understanding of user-centred design and content design principles
• Strong understanding of information architecture, content lifecycle management and structured content
• Ability to assure content quality and provide constructive feedback
• Ability to coordinate content work across multiple projects and services
• Ability to communicate complex issues clearly and influence stakeholders at all levels
• Experience working within multidisciplinary teams to design and improve digital services

• Strong communication and stakeholder influencing abilities
• Collaborative and cross-functional工作
• Analytical mindset with a user-centred focus
• Content strategy
• Information architecture
• Taxonomy and metadata

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