Overview
As an Applications Manager, you will lead a team responsible for the Mobile Device Service, Storm telephony platform, and related digital services, delivering reliable, user-friendly solutions for frontline services and residents. You will steer development, support, and continuous improvement, balancing resources, priorities and risks to meet service goals. You will drive improvements in digital services, automate processes, and optimise customer journeys in collaboration with cross-functional teams. This is a key role in Sheffield City Council’s ongoing digital transformation, offering impact at scale and a focus on secure, accessible public services. You will have the chance to shape how,
Pay / Benefits
- generous holiday entitlement
- flexible working opportunities
- job share and part-time options
- support for caring responsibilities
Responsibilities
- Lead the specialist team for Mobile Device Service and Storm telephony, plus related digital services
- Oversee development pipeline, platform performance, risks, dependencies, and future service needs
- Plan and allocate resources across support, development, transformation and continuous improvement
- Collaborate with other Team Managers and the Service Delivery Manager on priorities and shared resources
- Develop team capability via performance management, coaching, and knowledge sharing
- Act as liaison between stakeholders, suppliers and technical teams to translate requirements into deliverables
- Ensure development activity complies with security, accessibility, data protection, governance, and architectural standards
- Drive digital service and process improvements through technology, automation, and integration
- Monitor service performance and customer feedback to uncover continuous improvement opportunities
Key requirements
- Strong leadership and people management experience
- Knowledge of Telephony platforms, self-service, and workflow automation in service delivery and transformation
- Experience managing teams responsible for complex digital systems
- Understanding of Contact Centre Telephony, Mobile Device Management, integrations, and digital service delivery
- Ability to manage multiple projects and operational workstreams
- Strong planning, resource management, and prioritisation skills
- Experience managing stakeholders, suppliers, and cross-functional teams
- Ability to translate business objectives into practical delivery plans
- Strong risk, dependency, and issue management
- Knowledge of information security, data protection, accessibility, governance and change control
- Ability to review and challenge technical proposals and provide oversight
- Strong communication, influencing, and relationship-building skills
- Commitment to continuous improvement, innovation, and customer-focused service delivery
- leadership
- stakeholder management
- communication
- Telephony platforms
- Mobile Device Management
- Self-service/workflow automation
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