Microsoft Dynamics 365 Support & Development Consultant

Overview

As a Microsoft Dynamics 365 Support & Development Consultant, you will design, develop, and support Dynamics 365/CRM solutions for mid-market and enterprise clients. You will work across the solution lifecycle, from requirements to deployment and ongoing support, in a growing Microsoft capability. You’ll collaborate with customers and deliver both development work and application support within a managed services context. This role offers opportunities to influence solution design and drive continual improvements within a global Microsoft practice.

Pay / Benefits

• Quarterly performance-related profit share
• Hybrid / Remote working flexibility
• Pension, private healthcare, life assurance cover
• Great Place to Work certification for 10+ years running

Responsibilities

• Design, develop, configure and support Dynamics 365/CRM solutions
• Develop Plugins, Custom Workflow Activities and integrations using C#/.NET
• Configure and extend Dynamics 365 with custom development and out-of-the-box features
• Build and support solutions using Power Platform and Power Automate
• Troubleshoot complex Dynamics 365 app and integration issues
• Support Dynamics 365 upgrades, migrations and releases
• Engage with customers to gather business and technical requirements
• Translate requirements into technical tasks and deliverables
• Manage incidents, requests and escalations within SLAs
• Operate within ITIL-aligned service management and managed-services processes
• Provide technical guidance and contribute to multiple customer projects
• Identify opportunities for continual improvement across customer solutions and services

Key requirements

• Strong experience with Microsoft Dynamics 365 CRM/Customer Engagement
• Hands-on development with C#, .NET and JavaScript
• Experience developing Dynamics 365 Plugins, Custom Workflow Activities and integrations
• Knowledge of Microsoft Power Platform, especially Power Automate
• Experience supporting and troubleshooting Dynamics applications
• Experience in an application support or managed services environment
• Understanding of IT service management, incidents, changes and SLAs

• Customer engagement
• Problem solving
• Ability to translate requirements to technical tasks
• Microsoft Dynamics 365 CRM/Customer Engagement
• C#/.NET
• JavaScript

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