Location: Stoke, ST1 5PZ (some travel required)
Hours of work: 45
Contract Type: Permanent
We are seeking a Workplace Operations Manager (North) to provide operational oversight across our northern workplaces: Stoke-on-Trent, Birmingham, Bolton and Livingston, working in collaboration with the Workplace Operations Manager (South).
The successful candidate will ensure all workplaces meet industry, company and contractual standards across safety, security, technical compliance, sustainability, service delivery, appearance and inclusivity.
Job Description
We are looking for an experienced workplace leader who can support the strategy for the property portfolio, ensuring all locations meet the needs of colleagues and provide environments where people can thrive.
This role will lead Workplace teams, build strong stakeholder relationships and drive a culture of service excellence, innovation and workplace engagement.
Key Responsibilities
- Lead and inspire Workplace teams, fostering a network of workplace ambassadors and a culture of service excellence and innovation.
- Act as a visible workplace champion, promoting a positive, inclusive and engaging workplace culture.
- Drive a hospitality-led approach to workplace services, delivering a seamless experience for colleagues and visitors.
- Maintain 100% compliance across the northern portfolio, including health and safety, technical compliance, security, business continuity planning, service KPIs and sustainability.
- Build and maintain effective relationships with customer stakeholders, colleagues, visitors and service partners.
- Take operational ownership of northern properties, providing cover where required and supporting or undertaking training activities within the southern region when needed.
- Create and coordinate an annual programme of workplace experience events across northern locations in partnership with relevant stakeholders.
- Deliver workplace projects, including moves, changes and improvement initiatives, while producing reports, presentations and records against agreed KPIs and deliverables.
Professional and Personal Competencies/Qualifications
- Proven experience in workplace experience, hospitality, events, facilities management or customer experience leadership roles.
- Experience managing teams within a corporate workplace or hospitality environment.
- Practical knowledge of hard and soft facilities services within office buildings and associated regulatory requirements.
- Strong project management skills with the ability to manage multiple priorities.
- A service excellence mindset within corporate or hospitality environments.
- Ability to build strong relationships with stakeholders at all levels, including senior leadership.
- Experience creating and delivering workplace events, activations or engagement initiatives.
- Strong organisational skills with a high degree of accuracy.
- Proficiency in Microsoft Office and workplace systems.
- Must hold full UK driving licence. A company car or car allowance is provided.
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors – from healthcare to finance – to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team – we’ll be happy to support you.
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