Hybrid Customer Quality & Insight Specialist

Cadent is seeking a Customer Quality Support professional to drive consistent customer service standards across the West Midlands Network. The role focuses on quality monitoring, insight and assurance, with hybrid working between Ansty Park Coventry and Wolverhampton.

You will analyse customer interactions, report trends, and work with network teams to promote service excellence. The role offers a generous bonus, pension, and flexible working options, plus opportunities to develop and influence

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