Front of House Assistant (Shop Lead)

• To ensure the quality of visitors’ experience of the museum through the smooth, efficient and effective running of the day to day Front of House and trading operations
• To maximise income from the Museum’s trading activities
• Duty management of all front of house facilities and activities
• Shop management, including selection and buying of stock, sales reporting and maintaining the highest standards of presentation, service and safety.
• A key part of the Front of House team of staff and volunteers which aims to maximise customer satisfaction and income from shop and tea-room
• Shop management, including buying and sales reporting
• Front of House Duty Manager in the absence of the Front of House Manager
• Health and safety in public areas
• Any other reasonable duties as directed by the Front of House Manager

Proud member of the Disability Confident employer scheme

Front of House Assistant (Shop Lead)

Company: North Devon District CouncilSalary: £27,274 to £32,046 a year, pro rataHours: Part-timeLocation: Barnstaple, EX31 3NPWorking pattern: On-siteJob type: PermanentPosting date: 4 Nov 2026Closing date: 20 Nov 2026

Summary

• To ensure the quality of visitors’ experience of the museum through the smooth, efficient and effective running of the day to day Front of House and trading operations
• To maximise income from the Museum’s trading activities
• Duty management of all front of house facilities and activities
• Shop management, including selection and buying of stock, sales reporting and maintaining the highest standards of presentation, service and safety.
• A key part of the Front of House team of staff and volunteers which aims to maximise customer satisfaction and income from shop and tea-room
• Shop management, including buying and sales reporting
• Front of House Duty Manager in the absence of the Front of House Manager
• Health and safety in public areas
• Any other reasonable duties as directed by the Front of House Manager

Essential requirements

• Educated to GCSE standard at Grade 4 or above including English and Maths or be able to demonstrate an equivalent relevant qualificationExperience
• Experience of dealing with the public
• Previous experience of working in retail, including cash and credit card handling
• Experince of working with EPOS for stock control
• Experience of working with volunteers
• Excellent IT skills, with confidence in Microsoft Office including spreadsheets
• Excellent level of numeracyKnowledge
• Good knowledge of the local area
• Proven interest in museums, local history and tourism
• Organisational skills & a practical hands-on approach

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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