Technical Support Manager – Lead & Elevate Customer Tech

VisionTrack is seeking a hands-on Technical Support Manager in Tunbridge Wells to lead our 1st and 2nd Line Technical Support teams. You will drive service excellence, coach staff, and manage escalations in a fast-paced environment.

You will work across Hardware, IoT and cloud platforms, aligning with Engineering and Product teams to resolve complex issues and implement process improvements that raise customer satisfaction and reduce incidents.

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