We are seeking an experienced and motivated
Practice Manager
to lead a fully private dental practice.This is an excellent opportunity for a confident and organised professional with strong leadership skills and a passion for delivering exceptional patient care.
Your duties will encompass:Thrive in a role crafted to promote a peaceful and effective practice, balancing patient contentment, team morale, and business outcomes.Manage day-to-day activities, with an emphasis on staff, patients, and performance indicators.Lead and support the diverse team, setting clear objectives and duties.Track and oversee essential metrics like usage rates, conversion statistics, income, and patient happiness.Work alongside Treatment Coordinators and medical professionals to improve the patient journey.Oversee scheduling to maintain a productive, calm, and high-standard environment.Ensure compliance with regulations and consistently maintain CQC readiness.Manage costs, stock, and financial plans to achieve business goals.Handle operational processes, spotting risks early and driving enhancements.Respond to patient feedback and complaints with understanding, professionalism, and promptness.Promote local development through marketing strategies and community engagement.
MandatoryOver 5 years of experience in managing a dental practice, whether at a single location or multiple sitesBackground in a private dental or healthcare environmentFocused on patient care, with the ability to handle issues and complaints with assuranceIn-depth knowledge of KPIs, managing performance, and achieving business goalsComprehensive understanding of financial aspects at the practice level, including revenue generation, cost management, and budget supervisionConfident and credible leader capable of inspiring, challenging, and nurturing team membersProficient in managing personnel matters such as enhancing performance, managing absences, and fostering team growthOrganised, methodical, and solution-oriented, ensuring consistent follow-upPreferredHolding a CMI, ILM, or similar management qualification, or having undergone relevant leadership trainingProven track record of improving treatment conversion rates and enhancing patient journey outcomes through process optimization and coaching
The opportunity to lead within a premium, fully digital private dental environmentProgression pathways and ongoing development opportunities based on performanceProfessional development support and access to Zental Learning PortalDBS coveredEmployee Referral Scheme with competitive referral rewardsModern, high spec practices and systemsDedicated Treatment Coordinators supporting ethical case acceptance and patient communicationCompetitive salary based on experience and skillset
Locations: Barnet,The role is full time (40 hours) 5 days per week on site with requirements to work alternate Saturdays.
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