We are hiring for our client, an established manufacturing business, to appoint a Customer Service Administrator to join their team in Dungannon.
This Customer Service Administrator role offers a varied opportunity combining customer service, order administration and sales support. The successful Customer Service Administrator will be an important point of contact for customers, helping to process orders, respond to enquiries and coordinate with internal teams to ensure customers receive a professional and efficient service.
This is a fully on-site position, working 35 hours per week, Monday to Friday, with a monthly bonus linked to performance.
Top 3 Things to Know About This Job
The Role
* Respond to customer enquiries by telephone and email in a professional and timely manner* Process customer orders accurately and ensure relevant information is recorded correctly* Provide sales administration support to the wider team* Liaise with internal departments to coordinate orders and resolve routine customer queries* Monitor order progress and follow up on outstanding actions* Maintain accurate customer records and documentation* Assist with general administration relating to customer accounts and sales activity* Identify and escalate any issues that may affect customer service or order fulfilment* Build positive working relationships with customers and colleagues* Support the wider team with day-to-day administrative tasks as required
The Person
* Previous experience in customer service, administration or sales support* Excellent communication skills with a professional and approachable manner* Strong organisational skills and attention to detail* Comfortable managing multiple tasks and prioritising workload* Confident using Microsoft Office and learning internal systems* Customer-focused with a proactive and solutions-oriented approach* Reliable, organised and able to work effectively as part of a team
The Rewards
* £28-£30k + bonus * 35-hour working week, Monday to Friday* Fully on-site role in Dungannon* Health cash plan* Enhanced company sick pay* Employer pension contributions* Opportunity to join an established manufacturing business
Next Steps
This role is immediately available so do not delay your application. Visit our website for a full list of current opportunities.
Expert, confidential career advice.
Salary is usually negotiable. Salary details listed are to be used as a guide and are based on factors such as your experience and expertise. We reserve the right to heighten shortlisting criteria dependent upon the calibre of response.
Skills:sales support customer service sales administration
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