Team Lead, Technical Support – Hybrid (Newcastle)

Sage City in Newcastle upon Tyne seeks a team lead for technical support to understand customer needs and deliver accurate resolutions with a commercial focus. This role requires coaching and performance management to drive team success and customer satisfaction.

You will be accountable for developing your people, ensuring an excellent level of customer service, and acting as a point of escalation for staff and customers. Hybrid – 3 days in our Newcastle office.

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