Senior Enterprise Service Desk Engineer – On-Call Escalations

ABACUS is seeking an Enterprise Service Desk Engineer to support and maintain a multi-tenant hosted infrastructure. You will act as an escalation point for complex technical issues and administer Citrix, VMware, Exchange and Windows Server environments.

You will monitor proactively, coordinate with vendors, and provide after-hours escalation support on a rotating schedule to ensure platform stability and service continuity. WHOLE teams rely on your troubleshooting and communication.

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