Senior Operations Analytics Lead – Customer Support

HeliosX is seeking a Senior Analyst to deliver structured, risk-aware insights across Customer Support, Clinical Operations and other domains with a primary focus on CS. You will act as the analytics partner to senior CS stakeholders, scoping projects, and translating complex questions into robust analyses.

The role drives analytics standards within the team, mentoring, and continuous improvement of analytical practices, with a strong emphasis on hypothesis-driven deep dives and storytelling to

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