24/7 Service Assurance Engineer

Claranet is recruiting a Shift Engineer for its Service Assurance team in Gloucester. You will monitor complex technology solutions, respond to alerts, and provide proactive support across the customer portfolio.

The role requires a strong technical and customer-service mindset, with responsibility for incident triage, resolution, and knowledge sharing. As part of the Customer Support and Service Assurance function, you will work in shifts, ensuring 24-hour coverage and adherence to SLAs, while

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