Customer Resolution Specialist — Clerical Team Member

SP Energy Networks, part of the Iberdrola Group, is recruiting a Clerical Team Member (Customer Resolution) in Prenton. You will own the customer journey from first contact to resolution, handling general enquiries and storm duties during peak periods, while using CRM tools to manage workload and contribute to service improvements.

The role sits in a busy customer service environment with opportunities to influence customer satisfaction scores and collaboration with district teams and partners.

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