Senior Customer Success Consultant AI & Research Solutions

Elsevier seeks a Customer Success Consultant (SME) to provide advanced product and domain expertise for post-sales customers. You will partner with cross-functional teams to embed Elsevier solutions into institutional workflows, drive adoption, and deliver measurable business outcomes across scholarly research ecosystems.

You will use expertise in AI, bibliometrics, and data analysis to craft actionable plans, support strategic use cases, and help reduce customer risk while promoting value

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