Senior Project Manager — Onboarding & Client Success

Company: SoftSight Pvt Ltd.
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Job Description:

Build the tools youwished existedwhen you ran fieldwork.

SoftSight is built by people who have lived inside the workflow we’re replacing — supplier emails, gut-feel negotiation, re-fields you only caught after the client did. If that sounds familiar, we want to talk.

Why SoftSight

Six reasons people stayafter they join.

Real problems, not theoretical ones

Every feature on our roadmap started as someone’s 11 PM Slack message. We don’t invent demand — we build for pain we’ve felt personally.

Operators-first culture

Half the team comes from inside MR agencies. The other half learned by sitting next to PMs for six months before writing a line of code.

Small team, large ownership

You will own a surface area, not a ticket queue. Decisions get made by the person closest to the customer — usually you.

Remote-first, async-default

Two synchronous rituals a week. Everything else is written. We hire from anywhere we can pay fairly and run a clean tax footprint.

Honest about the stage

Pre-revenue founders pricing, public roadmap, no fake metrics. We’ll tell you what isn’t working before you ask.

We protect deep work. No meetings on Wednesdays. No expectation of evenings or weekends. Burnout is a strategy failure.

Open roles

Four roles open today.The same review for all of them.

Whichever role you apply for, you’ll be asked to complete a short Process Knowledge & Best Practice Review after the application form. It’s the same review for every role — it lets us calibrate the conversation to your real experience.

Head of Supply

Own the supplier side of the platform end-to-end — network strategy, commercial terms, panel onboarding standards. You’ve sat on both sides of the RFQ and know where the margin actually lives.

Senior Project Manager

Lead a portfolio of cohort agencies through onboarding, the first three studies, and the messy edges in between. Half-customer-success, half-product-feedback.

Wire up survey platforms, supplier networks, and SSO. You will be the first technical voice every new cohort agency meets — and the one they trust by Week 2.

Own the relationship from Week 3 onward. Read product usage like a daily newspaper. Spot churn three months before it happens. Talk to humans, not dashboards.

Four steps. No assignments,no whiteboard riddles.

01

Apply

Five-field application form. Tells us who you are and the role you’re targeting.

02

Process Knowledge Review

30–40 minutes, on screen, right after the form. Real operational questions — no trick puzzles.

03

Reply within 5 days

Every applicant gets a real human reply — yes, no, or ‘we’d like to talk more.’

04

Two conversations

One with a peer in the role. One with a founder. Usually inside a week of each other.

Apply

Two steps. Same review for every role.

After you submit this form, you’ll be taken straight to the Process Knowledge & Best Practice Review — 38 questions across 7 sections. It’s genuinely how we calibrate the role. There are no trick questions. Save your progress isn’t supported yet, so set aside 30–40 minutes.

  • Reviewed by the founding team
  • Replies in 5 business days · always
  • Same review whichever role you apply for

Application

Tell us who you are.

Five fields. After this, you’ll be taken to a short review tailored to the role you’re applying for, so we can calibrate the conversation to your real experience.

01 About you

Full name

Email

Country / region

02 The role

Role applying for

Years in MR / fieldwork ops 0–2 years 3–5 years 6–10 years 10+ years

Earliest start Immediately Within 30 days Within 60 days Within 90 days

03 A short note

Why SoftSight? Optional

Why SoftSight? Optional I’m happy to complete the role-specific review that runs immediately after I submit this form (15–40 minutes depending on the role).

By submitting, you agree to our privacy practices. Your details are used only to evaluate this application.

Step 1 of 2 · review opens automatically

Something missing? Email us directly — we answer ourselves.

Why does every role require the same review?

Because operational fluency is what we hire for, across the board. Engineers who’ve never read a supplier email build the wrong abstractions. CSMs who’ve never reconciled a study don’t spot the right churn signals. The review calibrates the conversation — it’s not pass/fail.

How long does the review take?

30–40 minutes. There are 38 questions across 7 sections — operational scale, RFQ & quoting, supplier onboarding, live monitoring, CPI & pricing, data quality, and reconciliation. Most are multiple-choice; a few are short open responses.

What if I haven’t worked in MR agencies before?

Answer honestly. We’d rather see ‘I haven’t done this’ than a guess. Several team members joined from adjacent industries — what matters is how you reason about operational problems, not where you learned to.

Can I save my progress on the review?

Is the role remote?

Yes. Every role on this page is remote-first. We have small clusters in London, New York, and Bangalore but no expectation of being in any of them. We pay fairly for your local market.

What happens to my application data?

Stored encrypted, accessed only by the hiring team, deleted after 12 months if we don’t hire. Your review answers are never published, never shared with other applicants, and never used outside the hiring conversation.

Open roles · Reviewed weekly

Built for people who’velived inside the workflow.

If supplier emails, gut-feel CPI, and 11 PM reconciliations are things you’ve felt in your shoulders — start the application. Twenty minutes from now, you’ll be talking to us in your answers.

Apply now Meet the team

Reviewed by the founding team · 5-day reply

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Posted: November 9th, 2026