Sales Host / Member Consultant

Overview

As a Sales Host, you drive membership growth and retention while delivering standout member experiences. You act as a brand ambassador, supporting commercial goals through friendly service and proactive engagement with members, guests and prospects. You’ll turn inquiries into memberships, promote fitness solutions, and collaborate with the club team to achieve targets. This role blends sales, service and operations in a fast-paced, member-focused environment.

Pay / Benefits

• free Everlast Gyms membership
• 20% colleague discount across Frasers Group brands
• eligibility for Monthly Champions recognition programme
• opportunities to deliver Personal Training sessions outside contracted hours
• training and development opportunities
• opportunities to gain experience delivering Group Training classes

Responsibilities

• Convert prospects into members and drive membership sales, renewals, upgrades and secondary spend
• Conduct tailored club tours aligned to fitness goals
• Use questioning, rapport building and objection handling to improve conversion
• Follow up enquiries and leads to maximise conversion
• Build relationships with members to boost retention and engagement
• Support delivery of club sales and retention targets
• Provide friendly, professional service for members and guests
• Promote products, services and fitness solutions available in the club
• Support club initiatives, events and member engagement activities
• Represent the Everlast Gyms brand with energy and professionalism
• Support day-to-day club operations and maintain high standards of cleanliness and safety
• Utilise CRM and membership systems to manage enquiries and member data
• Collaborate with the wider team and support national campaigns and initiatives
• Take ownership of personal performance and development

Key requirements

• Passion for fitness, customer service and sales
• Strong communication and relationship-building skills
• Positive, confident and outgoing personality
• Target-driven mindset with a desire to achieve results
• Strong organisational and administration skills
• Ability to work independently and as part of a team
• Flexible working hours including weekends and Bank Holidays
• Desirable experience in sales, hospitality, retail, leisure or customer service
• Experience working toward sales or performance targets
• Knowledge of membership sales or customer retention principles
• Experience using sales, booking or membership systems

• communication
• relationship-building
• positive attitude
• knowledge of membership sales or customer retention principles
• experience using sales, booking or membership systems
• CRM systems familiarity

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