Global Head of Merchant Excellence & Operations

Deliveroo PLC in Manchester is hiring a Head of Merchant Excellence to lead a global merchant operations team across the UK and Italy. Based in Manchester with a hybrid pattern (3 days in-office), you will shape strategy, drive performance, and partner with Product and Finance to deliver world-class partner support.

You will manage a global c.80-strong operation, set KPI frameworks, mentor leaders, and own 24/7 on-call readiness.

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