Energy Advisory Manager at Jersey Electricity PLC

Jersey Electricity is looking for an Energy Advisory Manager who will lead the Energy Advisory Team, making sure customers get clear, practical, and expert assistance to understand and manage their energy consumption. The role includes developing the team, delivering high-quality energy advice and tariff education. It supports customers with detailed energy consumption questions and seeks to continually improve the overall customer experience.

Skills Required:

• Experience leading, managing or coaching colleagues within a customer focused environment.
• Experience managing complex customer enquiries, investigations or escalations.
• Experience using customer or operational insight to improve services or processes.
• Experience working collaboratively across different teams and stakeholders.
• Previous experience within energy, utilities, customer accounts.

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