Global Service Management Leader (Hybrid)

Chaucer Group is seeking a Head of Service Management to lead CTG’s Service Management strategy and operations. You will mentor Service Desk, End User Computing, and ITSM teams, guiding the governance of service delivery across the global Chaucer Technology Group.

You will partner with senior stakeholders to align IT service requirements with business objectives, oversee risk management, and drive continuous improvement of process, performance, and compliance within a flexible hybrid work model.

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