Your new company Hays are delighted to be recruiting on behalf of a large public sector organisation in Belfast for a Customer Service Supervisor to join a busy operational support function on a temporary basis. This role sits within a fast-paced supply chain and customer support environment, providing an essential service to a wide range of internal and external stakeholders across Northern Ireland. The position has arisen to provide cover during a period of internal project implementation and organisational change.
Your new role As Customer Service Supervisor, you will be responsible for overseeing the day-to-day operation of a customer support team, ensuring high service standards are maintained while supporting the efficient delivery of operational objectives. You will supervise a team of customer service staff, manage workload allocation, monitor performance, and ensure service level targets are achieved. Key duties will include:
- Supervising a team of customer service officers and supporting their ongoing development and performance management.
- Managing customer queries, complaints and service issues, ensuring timely investigation and resolution.
- Monitoring operational reports and identifying corrective actions to maintain service delivery standards.
- Coordinating urgent customer requests and working with operational teams to ensure service commitments are met.
- Supporting process improvement initiatives, quality assurance activities and internal audit requirements.
- Producing and reviewing performance information to support operational decision-making and continuous improvement.
- Providing support to senior management and deputising when required.
This is a full-time position working 37.5 hours per week, Monday to Friday, based in Belfast.What you’ll need to succeed To be considered for this position, you should be able to demonstrate:
- A minimum of 18 months’ experience within the last five years in a customer service, operational support, logistics, procurement or similar environment, ideally within a fast-paced and target-driven setting, or equivalent qualification and experience combinations.
- Experience supervising staff, coordinating workloads or supporting team performance.
- Strong communication and stakeholder management skills with the ability to influence and negotiate effectively.
- Excellent organisational skills and the ability to manage competing priorities in a challenging environment.
- Proficiency in Microsoft Office, including Excel and Word, with the ability to analyse and manage information.
- GCSE English and Maths (or equivalent) and either A-Level qualifications, a degree, or relevant experience in line with the role requirements.
What you’ll get in return
- 14.06 per hour
- Full-time hours, Monday to Friday with no weekend working.
- Belfast-based role.
- Immediate opportunity.
What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Skills:Customer Service Customer Support Complaints Handling Administration
Benefits:£14.06 per hour
WHJS1_NI
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