Company: COREcruitment Ltd
Location: Peterborough
Job Description:
COREcruitment Ltd is seeking a Service Delivery Manager to take ownership of the Help Desk in Peterborough. You will lead a growing team of Helpdesk Administrators, ensure a responsive, professional service from first contact to resolution, and drive improvements through data-driven actions.
You will own service standards, SLAs and KPIs, report on performance and risks, and develop processes, systems and customer communications to deliver a high-performing, customer-first service.
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Posted: November 11th, 2026