Customer Service Centre Team Lead: Performance & Coaching

DVSA, Department for Transport, in Newcastle upon Tyne, invites applications for a Sector Public Sector Role Manager. You will lead a team across multiple channels (calls, emails, social media, web chat, paper applications) and drive performance against targets and SLAs.

The role focuses on coaching staff, using MI to improve performance, and collaborating with virtual management to ensure consistent service delivery. Flexible working options may be available.

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