Job Description n Trainee Field Service Engineer – Hotpoint n No Experience Needed | Fully Paid Training | Company Van Provided n Ready to start a hands-on career with one of the UK’s most trusted appliance brands? n Hotpoint is looking for motivated individuals to join our 12-month Trainee Field Service Engineer Programme . Whether you’re currently working in retail, customer service, warehousing, delivery driving, manufacturing, the armed forces, or another practical role, we’ll provide all the training and support you need to build a successful engineering career. n If you enjoy problem-solving, fixing things, working independently, helping customers and learning new skills all within your local area, this could be the perfect opportunity for you. n What’s in it for You? n n 12-month paid training programme n Equivalent of £27,377 per year for the first 6 months, increasing to £28,352 per year thereafter – Paid weekly via umbrella company n Uncapped commission opportunities n Overtime available n Company van and fuel card provided n Tools, equipment and uniform supplied n Industry-leading training and ongoing support n 20 days holiday plus bank holidays n 25 days holiday upon securing a permanent role n Opportunity to gain a permanent position within 12 months n Long-term career progression with a recognised household brand n n The Role n As a Trainee Field Service Engineer no two days are the same, you’ll visit customers in their homes to diagnose and repair domestic appliances while delivering outstanding customer service. n Responsibilities n n Travel to customer appointments in a company van n Diagnose faults and complete repairs n Deliver excellent customer service n Manage tools, parts and van stock n Represent the Hotpoint brand professionally n Promote approved products and services, with opportunities to earn commission n n You’ll work on appliances such as: n n Washing machines n Tumble dryers n Electric cookers n Other domestic appliances as your training develops n n Your Training Journey n Weeks 1-3: Residential Training (Peterborough) n Attend our specialist training centre Monday to Friday, returning home at weekends. Travel and accommodation are arranged and paid for by Hotpoint. n Week 1: Induction n n Meet your support network n Receive your tools, uniform and company van n Complete health & safety training n Undertake a driving assessment n n Weeks 2-3: Technical Training n n Appliance repairs n Fault diagnosis n Electrical and mechanical troubleshooting n Customer service skills n Practical hands-on learning n n Weeks 4-6: Field Mentoring n Work alongside an experienced engineer, receiving one-to-one coaching and support while developing your skills. n Months 2-12: On-the-Job Development n Continue building your technical knowledge and confidence with ongoing support and real customer experience. n Additional Upskill Training n Further specialist training will be provided to expand your product knowledge and technical capability. n What We’re Looking For n n Strong work ethic and positive attitude n Reliable, professional and customer-focused n Good problem-solving skills n Comfortable working independently n Willing to learn and develop new skills n Looking for a long-term career n Confident communicating with customers n Comfortable recommending appropriate products and services n Motivated by earning additional commission opportunities n n Essential Requirements n n Full UK Manual Driving Licence held for at least 1 year n Physically able to move household appliances safely n Right to work in the UK n n Desirable Experience n n Engineering, mechanical, electrical or technical experience n Repair, maintenance or fault-finding experience n Trades, field-based or customer-facing roles n Delivery driving or logistics experience n Experience using tools or practical hands-on skills n n Career Changers Welcome n Many of our successful engineers have come from backgrounds including retail, customer service, logistics, manufacturing, automotive, trades and maintenance. n No previous engineering experience is required. We’re looking for people with the right attitude, willingness to learn and commitment to building a long-term career. n Why Choose Hotpoint? n n Learn a skilled trade with a trusted household brand n Gain valuable technical experience n Enjoy independence and variety every day n Join a supportive team invested in your success n Access long-term career progression opportunities n n Apply today and start your journey towards becoming a qualified Field Service Engineer with Hotpoint.
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