Your new company Hays are working with The Patient and Client Council, which is an independent voice for patients, service users, carers and communities across Northern Ireland. The organisation engages directly with the public to understand their experiences of health and social care and uses these insights to help inform and influence the development and improvement of services.
Your new role As Programme Coordinator, you will play a key role in coordinating and supporting programmes of engagement across the Patient and Client Council and a wide network of external partners, including Health and Social Care organisations, voluntary and community sector organisations, service users, carers and members of the public. You will be responsible for bringing together relevant individuals and organisations, coordinating activity across different workstreams and identifying opportunities for collaborative working. You will develop strong stakeholder relationships and support the effective planning and delivery of engagement programmes aligned with organisational priorities. Key responsibilities will include:
- Coordinating projects and programmes involving multiple stakeholders.
- Planning and facilitating engagement activities, workshops and discussions.
- Developing relationships across statutory, voluntary and community organisations.
- Bringing together partners, communities, service users and carers to support meaningful engagement.
- Coordinating activities across different workstreams and ensuring priorities remain aligned.
- Identifying opportunities for partnership and collaborative working.
- Supporting the identification of themes, experiences and learning arising from engagement activity.
- Contributing to evidence-based insight reports that can help inform regional health and social care policy and programmes.
What you’ll need to succeed Applicants must meet one of the following experience routes:
- A university degree or relevant professional qualification and 2 years’ experience working in a paid capacity with vulnerable people who require support to overcome significant challenges;OR
- At least 5 years’ experience working with vulnerable people who require support to overcome significant challenges, including 1 year’s experience coordinating projects or casework involving partnership working and people engagement or advocacy. (PCC B6 PCC…nd PS 2021 | Word)
You will also need:
- Experience liaising with or working within statutory and voluntary agencies.
- Experience developing effective relationships with service providers while balancing advocacy and constructive challenge.
- Experience engaging with people using advanced communication skills, including empathy and active listening, to understand and help resolve concerns.
- Strong organisational skills with the ability to manage competing priorities and deadlines.
- Strong stakeholder engagement, negotiation and relationship-building skills.
- A full UK-valid driving licence and access to a car, subject to the reasonable adjustment provision outlined within the criteria. (PCC B6 PCC…nd PS 2021 | Word)
Experience of Health and Social Care complaints procedures and/or a professional qualification in advocacy or a similar relevant discipline would be advantageous
What you’ll get in return
- £19.78 per hour
- Band 6 position
- 37.5 hours per week
- Immediate start
- Temporary assignment until 31 March 2027
What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Skills:Programme Coordination Stakeholder Engagement Partnership Working Community Development Project Delivery Health & Social Care
Benefits:£19.78 per hour
WHJS1_NI
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