Operational Support Officer

Company: Sodexo
Apply for the Operational Support Officer
Location: Pendlebury
Job Description:

Whether you’re supporting day-to-day operations, working night shifts, managing stores, or escorting contractors, your role will be essential in maintaining a safe, secure, and respectful environment. What You’ll Be Doing As an OSO, you’ll be the face of professionalism and safety. Your responsibilities may include:

  • Welcoming and managing visitors and official guests
  • Monitoring security systems and conducting safety checks
  • Supporting operational teams across Gatehouse, Control Room, Visits, and more
  • Escorting contractors and ensuring compliance with prison protocols
  • Managing stock and uniform distribution in Stores
  • Responding to incidents and maintaining vigilance during night shifts

What’s in It for You?

  • Full training and development
  • (No prior prison experience needed)
  • Uniform and name badge provided
  • Career progression opportunities within Sodexo
  • A supportive, inclusive, and respectful workplace culture
  • Are you reliable, professional, and ready to make a difference? We’ve got the Perfect role for you at, Excellent communication and customer service skills
  • A proactive approach to safety, equality, and inclusion
  • Ability to work independently and as part of a team
  • Professionalism, discretion, and a positive attitude
  • Strong initiative and motivation
  • Sodexo is a global leader in quality-of-life services, operating in over 50 countries. At HMP Forest Bank, we deliver integrated facilities management and custodial services with a focus on
  • Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

  • Sodexo retirement plan
  • discounts to over 1,900 brands to shop online
  • Gym discount to maintain a healthy lifestyle
  • a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice

For further details regarding our Sodexo benefits please see attached.

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Posted: November 11th, 2026