Business Systems Analyst

Overview

In this role you help Goodlord scale its internal operations by optimizing processes across Sales, Support, Marketing and Finance. You’ll own Salesforce-driven solutions from scoping through to implementation, using automation and AI features to solve real business problems. You’ll ensure data governance and smooth integrations with platforms like HubSpot, while delivering clear data insights for stakeholders. Expect a dynamic environment where you drive impactful improvements that support company growth and strategic goals.

Pay / Benefits

• bi-weekly coaching with Sanctus
• 25 days holiday plus UK bank holidays
• 3 months fully-paid parental leave
• annual development fund
• hybrid in-office/remote (London or Sheffield)
• inclusive, equal-opportunity employer

Responsibilities

• Partner with cross-functional stakeholders to understand challenges and translate them into technical specifications
• Configure and administer core enablement tools and integrations (Salesforce, GetAccept, Vonage, HubSpot)
• Map and optimize sales and operational processes across the lifecycle
• Use Salesforce reporting and data tools (Data Loader, Import Wizard) to maintain a clean database and create dashboards
• Identify, triage, and debug system, AI, or process issues to minimize disruption
• Support long-term strategic projects while balancing day-to-day admin tasks

Key requirements

• Hands-on Salesforce configuration and advanced declarative automation
• Experience identifying AI-enabled solutions to automate tasks and improve efficiency
• Ability to map business processes and translate pain points into scalable solutions
• Knowledge of integration logic, data sync, and APIs (HF HubSpot integrations, plugins like GetAccept)
• Systematic debugging, documentation, testing, and adherence to change management processes

• Cross-functional collaboration
• Analytical mindset
• Strong communication and documentation
• Salesforce configuration
• Declarative automation
• Salesforce AI capabilities

…