Sales Advisor 8 Hour FTC

Overview

In this Sales Advisor role you help deliver an omnichannel shopping experience that blends in-store service with online options through our app and website. You’ll embody our brand values and drive the customer-focused mission by delivering engaging service and stylish fashion recommendations. You’ll work with the management team to create a welcoming store environment, connect with local customers and the community, and help hit store targets. This role offers variety—from visual merchandising to customer engagement—within a collaborative, fun team. You’ll have a clear hook to shape the customer journey and contribute to store performance in a dynamic retail setting.

Responsibilities

• Deliver exceptional customer experience and service techniques to inspire customers
• Support omnichannel shopping by guiding in-store customers to online options when needed
• Understand local customers to drive sales and community connections
• Maintain high store standards and visually appealing shop environment
• Collaborate with store team to implement the Retail Strategy
• Contribute to safe store operations and compliance with health and safety procedures
• Protect store profitability by focusing on sales, loss prevention, and cost control
• Fulfil mandatory training modules and stay up to date with New Look offerings
• Position Yourself as Your Voice Representative to support team engagement and feedback
• Serve as Key Holder in exceptional circumstances, ensuring security and smooth opening/closing processes
• Act as Department Specialist to drive department performance with product knowledge
• Support Visual Merchandising Specialist tasks including window and mannequin styling

Key requirements

• Previous retail experience is desirable but not essential
• Strong communication and customer service skills
• Ability to connect with local customers and community
• Detail-oriented with a focus on store standards
• Ability to work collaboratively in a fast-paced environment
• Resilience and adaptability to evolving retail trends
• Commitment to company values and self-development
• Willingness to undertake mandatory training

• excellent communication
• team player
• customer-centric
• brand and product knowledge
• omnichannel awareness
• visual merchandising basics

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