Job Title: Office Administrator / Administrative Assistant
Location:
Crawley, Surrey
Hours:
Full-time (Monday Friday)
Salary:
Competitive, dependent on experience
About the Company
We are a fast growing B2 B debt recovery agency supporting small and medium-sized companies. We pride ourselves on being transparent, efficient, and supportive to our clients. As we continue to grow, we are looking for a reliable and highly organised Administrator to support the day-to-day running of the business.
Role Overview
The Office Administrator will play a key role in keeping the business running smoothly. This is a varied, hands‑on role ideal for someone who enjoys organisation, ownership of tasks, and being a central point of support within a small team.
You will be responsible for administrative duties, internal coordination, and supporting client‑facing processes.
Key Responsibilities
Administration & Office Support
- Answering and directing phone calls professionally
- Maintaining accurate records and internal systems
- Filing, document management, and data entry
- Diary management and scheduling
Client & Case Support
- Assisting with onboarding new clients
- Preparing standard documents and correspondence
- Updating client records and case progress notes
- Liaising with third parties (e.g. clients, partners, service providers)
Finance & General Support
- Raising invoices and tracking payments
- Supporting directors with ad‑hoc administrative tasks
- Ensuring internal processes are followed and documented
Skills & Experience Required
Essential
- Strong organisational and time‑management skills
- Excellent written and verbal communication
- High attention to detail and accuracy
- Confident using Microsoft Office
- Ability to manage multiple tasks and prioritise workload
- Professional, reliable, and discreet
Desirable (but not essential)
- Previous administrative or office‑based experience
- Experience in professional services, legal, finance, or similar environments
- Basic knowledge of invoicing or accounting systems
Personal Attributes
- Proactive and self‑motivated
- Trustworthy and confidential
- Willing to learn and take ownership
- Friendly, professional, and approachable
What We Offer
- Competitive salary
- Supportive working environment
- Opportunity to grow with the business
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