Customer Service Coordinator
Location: Outskirts of Norwich, Norfolk
Salary: £28,000 per annum
Hours: 37.5 hours per week, Monday to Friday
Contract: Permanent
Working Pattern: Hybrid – 1 day working from home per week
Own transport essential due to location
Atkinson Moss is recruiting for a Customer Service Coordinator to join a well-established business on the outskirts of Norwich.
This is a great opportunity for someone with customer service experience who enjoys building relationships, solving problems and providing an excellent level of service.
Working within the Fuel team, you’ll be a key point of contact for Members, managing enquiries and orders, keeping customers updated and working closely with suppliers and internal teams to ensure everything runs smoothly.
Key Responsibilities
- Acting as the first point of contact for customer enquiries
- Responding to customers via telephone and email
- Processing and managing customer orders
- Building strong customer relationships
- Managing the team inbox and responding to queries promptly
- Liaising with suppliers and internal teams
- Resolving customer queries and issues
- Keeping customer records accurate and up to date
- Monitoring customer requirements and ensuring orders are placed when needed
- Gathering feedback and supporting service improvements
About You
We’re looking for someone who genuinely enjoys working with customers and takes pride in providing a great service.
You’ll ideally have:
- Previous customer service or customer-facing experience
- Excellent communication skills
- A friendly, professional and approachable manner
- Strong attention to detail and accuracy
- Good problem-solving and organisational skills
- The ability to manage multiple enquiries and prioritise effectively
- Good IT skills, including Microsoft Office
- A proactive and positive approach
Benefits
- 8% employer pension contribution
- 26 days’ annual leave plus bank holidays, increasing with service
- Birthday off if it falls on a working day
- Free daily lunch from the onsite café
- Discounts with hundreds of retailers and suppliers
- Life assurance at 2 x salary
- Optional private health insurance
- Discounted gym membership
- Cycle to work scheme
- Salary sacrifice car scheme
- Hybrid working
- Free onsite parking
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