Customer Service Coordinator

Customer Service Representative (French Speaking)

Location: Groby, Leicester

Salary: Dependent on experience

• Excellent pension
• onsite canteen
• onsite parking

Adecco is recruiting on behalf of our client for a Customer Service Representative to join their customer service and inside sales team based in Groby, Leicester. This is a busy, office‑based role supporting customers via phone, email and online channels within an international business.

For French‑speaking roles, excellent written and spoken French is essential, alongside strong English skills.

Key Responsibilities

• Provide office‑based phone, email and web support to sales teams, distributors, dealers, direct customers and OEMs
• Respond to queries regarding order status, lead times, shipments, returns and invoicing
• Manage allocated key accounts and geographic regions, with support across other regions as required
• Liaise with Supply Chain, Logistics and Engineering to ensure customer requirements are met
• Resolve invoicing and order issues accurately and efficiently
• Process sales orders, return authorisations, invoices, customer data and agreements with attention to detail
• Maintain Customer Master Data and complete relevant security checks
• Use customer portals for order and account management
• Participate in regular customer calls and ad‑hoc process improvement projects
• Ensure all activities comply with company policies and export control regulations

Experience & Skills Required

• Previous office‑based customer service experience, including phone and email support
• French speaking: Fluent written and spoken French plus strong English
• Experience in order processing, customer administration or internal sales support is advantageous
• Customer service experience within a manufacturing environment is desirable
• Good MS Office skills
• SAP experience is advantageous but not essential
• Strong attention to detail, ability to prioritise and work under pressure
• A team‑focused approach with clear communication skills

What’s On Offer

• Salary dependent on experience
• Good pension scheme
• Onsite restaurant
• Onsite parking
• Opportunity to work within a collaborative, international working environment

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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