Member Experience & Operations Leader

Company: Virgin Active & KAUAI
Apply for the Member Experience & Operations Leader
Location: Clapham
Job Description:

Virgin Active is seeking an Experience & Operations Manager to join the Operations Team, leading the Member Journey Host and Duty Manager teams to deliver hospitality and operational excellence across the club.

Working with the General Manager, you will champion brand standards, drive member engagement and retention, manage budgets and resources, and ensure health and safety compliance while maintaining exceptional guest experiences.

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Posted: September 12th, 2026