Customer Experience & Correspondence Lead | Hybrid Mansfield

Mining Remediation Authority is seeking a Customer Correspondence Manager in Mansfield to oversee complex enquiries, complaints and correspondence. You will turn technical information into plain English to build trust and confidence in our services, and work with colleagues to identify improvements that enhance outcomes for customers and communities.

The role supports a hybrid work model (approximately 2 days in the Mansfield office) and offers flexible opportunities to deliver excellent

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