Senior Customer Experience & Delivery Manager

Walsall Council’s Customer Experience Centre is recruiting a Customer Delivery Manager to shape and lead our frontline services, including Corporate Complaints, Members’ Enquiries, Council Tax, and Clean & Green. This is a key management role responsible for driving performance, innovation and delivering high-quality, customer-focused outcomes.

You will lead multiple teams, supporting Team Leaders and staff, use customer insight to improve journeys and collaborate across the Council to set the

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