Full time, open ended, fully campus based IT Services are looking for a full-time DigiLabs Technical Support Officer to join our Teaching Support team on our East Midlands campus. This role will provide technical support for the University’s DigiLabs facilities, ensuring that our AV, IT and specialist technology environments continue to deliver an excellent experience for staff, students and visitors. You will be working as part of a dedicated technical team supporting DigiLabs spaces and technologies across the University, including advanced audiovisual systems, virtual and augmented reality platforms, robotics technologies and teaching room AV equipment. We are looking for someone with experience of supporting, installing and maintaining professional AV and IT systems within a customer-focused environment. You will have excellent technical troubleshooting skills, a practical approach to problem solving and the ability to communicate confidently with colleagues and users at all levels.
Responsibilities
- The role involves responding to support requests, diagnosing and resolving technical faults, installing and commissioning new AV and IT equipment, carrying out planned maintenance and supporting teaching, research and specialist DigiLabs activities.
- You will also contribute to projects introducing new technologies and services, maintain accurate asset and configuration records, and provide technical advice and guidance to users on the effective use of systems and facilities.
Requirements
- We are looking for someone with experience of supporting, installing and maintaining professional AV and IT systems within a customer-focused environment.
- You will have excellent technical troubleshooting skills, a practical approach to problem solving and the ability to communicate confidently with colleagues and users at all levels.
- The successful candidate will be confident working independently, able to prioritise their workload effectively and committed to maintaining high technical standards while supporting innovative learning, teaching and research technologies across the University.
- The role will require occasional evening and out-of-hours working to support conferences, events and other University activities.
Benefits
Our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community.
- Time off – generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.
- Where you work – access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus.
- Financial Wellbeing – competitive pay and pension schemes, and everyday savings opportunities.
- Support for you and those close to you – through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.
- Health and Wellbeing – discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.
- Travel and sustainability – access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.
Discover more about the full range of rewards and benefits at Loughborough University.
£29,588 to £34,610 per annum. Technical Services Grade 5. Subject to annual pay award.
Informal enquiries should be directed to Oli Bloor via email to o.bloor@lboro.ac.uk.
Closing Date: 27th September 2026 Interview Date: W/C 5th October 2026
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