We’re looking for an inspiring General Manager to lead Hotel Indigo York on a fixed-term contract covering maternity leave, bringing together brilliant people, exceptional guest experiences and strong commercial performance.
As General Manager, you’ll take ownership of the hotel’s overall performance, inspiring your team to deliver outstanding service while driving profitability, identifying opportunities for growth and building strong relationships with guests, colleagues and the local community.
This is a fantastic opportunity to make your mark on a distinctive boutique hotel, creating an environment where guests feel valued, colleagues thrive, standards remain consistently high and the business continues to grow.
We build and operate exceptional hospitality brands across the UK, including:
The Grand, York
Four Points Flex by Sheraton London Euston
4 care homes in Sussex
As a family-run business, people are at the heart of everything we do. Guided by the Splendid Hospitality Way, we’re committed to creating extraordinary experiences, supporting our colleagues to thrive and making a positive difference in the communities we serve.
The Role
You’ll:
- Lead the hotel and inspire your team to deliver brilliant service and memorable guest experiences every day.
- Drive the hotel’s business strategy, commercial performance and profitability, identifying opportunities to grow and improve results.
- Take ownership of budgets, financial performance and operational standards, ensuring the hotel runs efficiently and effectively.
- Build strong relationships with guests, colleagues, property owners and the local community, representing the hotel with confidence and professionalism.
- Lead, develop and motivate your team, creating a positive working environment where people feel supported and can reach their potential.
- Oversee all aspects of hotel operations, ensuring brand standards, policies and procedures are consistently maintained.
- Champion guest satisfaction, using feedback and performance insights to identify opportunities to improve the overall experience.
- Create a safe, welcoming and inclusive environment for both guests and colleagues.
You’ll bring:
- Proven experience in a General Manager role, or significant senior hotel leadership experience with the ability to take ownership of a hotel’s overall performance.
- A strong track record of leading teams and delivering exceptional guest experiences.
- Commercial awareness and financial acumen, with confidence managing budgets, driving profitability and identifying opportunities for growth.
- An inspiring and visible leadership style, with the ability to motivate, develop and bring out the best in others.
- A hands-on, adaptable approach, comfortable balancing strategic priorities with the day-to-day demands of hotel operations.
- Excellent communication and relationship-building skills, with the confidence to engage with a range of stakeholders.
- A passion for hospitality, a commitment to high standards and the drive to continually improve.
Why You’ll Love Working With Us
When you join Splendid, you’ll enjoy a reward package designed to support your lifestyle, wellbeing and career, including:
- Hotel Room Discounts – special team rates across our hotels, including discounts for friends and family.
- Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
- Employee Assistance Programme – confidential wellbeing support, including 24/7 access to remote GP appointments.
- Life Assurance – added peace of mind for you and your loved ones.
- Salary Sacrifice Car Scheme – the opportunity to drive a brand-new, fully insured and maintained car for a fixed monthly salary deduction.
- Stream – access up to 50% of your earned wages when you need them, alongside high-street discounts.
- Pension – auto-enrolment into the company pension scheme.
- Learning & Development – opportunities to develop your skills and progress your career.
Opened in July 2015, Hotel Indigo York is a distinctive neighbourhood hotel, ideally located to explore the city centre and its rich history and culture. Combining individual character with the warmth of a boutique hotel experience, it’s a fantastic place to work and a unique opportunity for a General Manager to make their mark.
Ready to lead a brilliant team, create extraordinary guest experiences and make your mark at Hotel Indigo York?
Shortlisted candidates will be invited to an initial conversation to explore their experience, ambition and what makes Splendid a unique place to grow a career.
Splendid Hospitality Group is an equal opportunities employer, committed to creating an inclusive environment where everyone can thrive.
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