Location: Uxbridge Magistrates Court, UB8 1PQ
Role
Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in helping keep the justice system safe and secure. In addition to job security and stability we offer:
- Salary: £27,220 (35hrs pw), rising to £28,179 from 1st September 2026
- Further clear annual progression (Year 2: £28,865; Year 3: £29,508; Year 4: £30,172)
We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part‑time working may be considered, but this must be across full working days, as reduced daily hours are not available.
Keep people safe. Keep justice moving.
We operate in a high‑security environment.
Duties
As a PCO, you’ll work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings. You’ll be responsible for detainees throughout court proceedings until their return to custody or release.
- Escorting detainees within the court, including to courtrooms, cells, and facilities
- Supervising detainees during hearings to maintain safety and security
- Managing sensitive situations and maintaining strict confidentiality
- Supporting detainee welfare, including access to food, drink, and wellbeing checks
- Monitoring behaviour and responding to incidents or risks
- Conducting searches to maintain a secure environment
- Completing accurate records and documentation
- Working closely with court staff and partners to ensure smooth operations
Requirements
- Full UK driving licence (B/B1) (desirable)
- Reasonable fitness for the physical demands of the role
- Strong communication skills (written and verbal)
- Ability to stay calm and make decisions under pressure
- Confidence managing behaviour and de‑escalating conflict
- Teamwork and the ability to follow processes accurately
- Professionalism, integrity, and respect for confidentiality
Benefits
- Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro‑rate)
- Pension: Up to 6% contributory pension scheme (matched by Serco)
- Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression
- Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco‑run gyms
- Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more
We are an equal‑opportunity employer and are committed to building a diverse and inclusive organisation.
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