Operations Support Officer – Outpatient Therapies
We are seeking a highly organised and motivated Operations Support Officer to join our Outpatient Therapies team. This is an exciting opportunity to play a vital role in supporting the delivery of high-quality outpatient therapy services across East Cheshire NHS Trust.
The post holder will provide comprehensive operational and administrative support to ensure the smooth and efficient running of outpatient therapy services. Working closely with clinical teams, managers, support services and external partners, you will help coordinate day-to-day operations, support patient pathways, maintain service performance data, and contribute to a safe and welcoming environment for patients and staff.
What we offer in return:
We offer regular supervision from a named mentor, setting individual objectives in line with PDP, and support in completing competencies frameworks.
All staff benefit from regular CPD with access to advice and support from our clinical specialist physiotherapists, participating in monthly In-service training, working towards clinical competencies.
Main duties of the job
The successful candidate will be responsible for a wide range of activities, including managing administrative processes, supporting appointment and clinic management, maintaining service databases, coordinating resources, monitoring performance metrics, and assisting with audits and quality improvement initiatives. The role also includes supporting IT systems, responding to patient and stakeholder enquiries, and ensuring compliance with Trust policies and procedures.
This role would suit an individual with excellent organisational, communication and IT skills, who enjoys working in a fast-paced environment and takes pride in delivering high standards of customer service. Previous experience in healthcare administration or operational support is desirable, along with the ability to work independently, prioritise workloads effectively, and build positive working relationships with a wide range of stakeholders.
Please note that Skilled Worker visa sponsorship is not available for this post.
Applicants must have the legal right to work in the UK at the time of application and for the duration of employment without requiring Skilled Worker visa sponsorship for this role.For further information please visit Visas and immigration – GOV.UK (www.gov.uk)
For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.
About us
We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.
We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.
Whether you are just starting out in your career or is looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.
Please be aware that this post requires an Enhanced DBS (Disclosure and Barring Service) check with barred lists, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain an overseas police clearance. Further information can be found on the additional information links at the bottom of the advert.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Qualifications
- NVQ Level 3 or equivalent experience in administration or healthcare support
- Management/Leadership training
Specific Job Requirement
- Self-motivated
- Flexible
- Approachable
- Calm under pressure
- Ability to lead and motivate a team
Experience
- Previous healthcare administration or operational support; customer care experience
- Experience in outpatient or therapy services
Knowledge and Skills
- Excellent organisational and communication skills; IT proficiency; understanding of infection control and data protection
- Knowledge of NHS policies and procedures
Further Information
- Please provide any additional relevant information to support your application. Please note that this is a non-scoring question.
Other Role Requirements
- Please refer to the job description and person specification for further details regarding the role requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Operational and Professional Lead- Physiotherapy
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