L1 Help Desk Engineer – SaaS Support & Customer Champion

LUMYA Living is seeking a L1 Help Desk Engineer to be the first point of contact for LOS customer support inquiries. You will triage, diagnose and resolve common platform issues, escalating more complex matters to L2/L3 while maintaining meticulous ticket records.

You will engage across email, live chat, phone and the support portal, ensuring timely responses, clear communication and a calm, helpful service experience for clients and internal teams alike.

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