Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Radiology Private Practice Junior Business Manager
The closing date is 17 November 2026
The Radiology Private Practice (Junior) Business Manager is responsible for supporting the effective operational delivery, coordination and performance of private patient activity within the Radiology Service.
**Pay Banding subject to NHS Job evaluation **
This is an excellent opportunity for an experienced and motivated individual with relevant operational or business experience who is looking to develop their management and leadership skills within a specialist healthcare service.
The post holder will coordinate administrative and business processes for private radiology activity, helping patients progress efficiently through the radiology pathway. Responsibilities include monitoring and reporting activity, capacity, income and key performance indicators; analysing data; identifying underperformance; and supporting improvements in utilisation, productivity, patient experience and income capture. They will also support financial processes and ensure accurate information is available for invoicing.
The post holder will supervise administrative staff and contribute to standard operating procedures, service improvements and new ways of working. The role requires a significant degree of initiative, with the post holder expected to resolve routine operational issues independently and escalte complex clinical, financial or performance issues as appropriate.
Main duties of the job
- Coordinate admin and business processes supporting private Radiology activity.
- Act as a key operational point of contact for private Radiology admin and business enquiries.
- Liaise with Consultant Radiologists, Radiographers, Radiology Nurses, admin teams and other services to ensure private examinations and procedures are appropriately coordinated.
- Support the effective scheduling of private activity across relevant modalities.
- Monitor private patient pathways and proactively identify and follow up outstanding actions which could delay treatment, imaging or reporting.
- Ensure that appropriate admin processes are completed before private examinations and procedures take place.
- Support effective use of available Radiology capacity for private patient activity whilst ensuring this is managed in accordance with agreed Trust and departmental arrangements.
- Identify unused or underutilised private capacity and escalte opportunities or concerns to the appropriate manager.
- Monitor cancellations and delays affecting private patients and assist in identifying recurring causes and opportunities for improvement.
- Work with modality teams and admin staff to ensure private patient activity is clearly identified and appropriately recorded on relevant systems.
- Resolve routine operational problems independently within agreed procedures, referring clinical decisions and significant operational issues to the appropriate clinical or managerial lead.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 69% of our staff would recommend the Trust as a place to work and 91% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you’ll have access to outstanding professional development opportunities and state-of-the-art facilities.
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job responsibilities
This role is classified as a medium-skilled occupation for Skilled Worker visa purposes and is only eligible for sponsorship where the relevant Home Office requirements are met. If you require sponsorship, you must clearly explain within your application how you meet the eligibility requirements for this role. Please note that shortlisting or an offer of employment does not confirm eligibility for sponsorship. Any appointment will remain subject to the Trust being satisfied that both the role and the applicant meet the applicable Home Office sponsorship requirements.
The Radiology Private Practice (Junior) Business Manager supports the effective operational delivery, coordination and performance of private patient activity within the Radiology Service.
The post holder will coordinate the administrative and business processes associated with private diagnostic imaging and interventional radiology services, ensuring patients progress efficiently from referral and enquiry through to imaging or intervention, reporting, invoicing and completion of the patient pathway.
Working closely with Consultant Radiologists, Radiographers, Nursing staff, Administrative Teams, Finance, Private Patient Services, insurers and external organisations, the post holder will ensure private activity is appropriately authorised, recorded, delivered and charged in line with Trust procedures.
The role is responsible for monitoring private patient activity, capacity, performance and income, producing reports and analysing information to identify trends, opportunities for improvement and risks to service delivery. The post holder will support the development of efficient patient pathways, improved utilisation of capacity, enhanced patient experience and accurate income capture.
The post holder will supervise designated administrative staff, contribute to service improvement initiatives, support the implementation of standard operating procedures and work with a significant degree of autonomy within established Trust policies and procedures.
Person Specification
Qualifications / Training
- Educated to degree level or equivalent level of knowledge, training and experience.
- Evidence of continuing professional development.
- Qualification or development in business administration, healthcare management, finance, project management or service improvement.
Experience
- Significant experience in an administrative, operational, business or performance environment.
- Experience of analysing activity, financial or performance information and producing reports for management purposes.
- Experience of supervising staff or coordinating workloads.
- Experience of improving administrative systems or processes.
- Experience of managing competing priorities and meeting deadlines.
- Experience within the NHS, Radiology or another diagnostic service.
- Experience of financial administration, invoicing or income monitoring.
- Experience of NHS or independent-sector private patient services.
Knowledge
- Understanding of confidentiality, information governance and data protection requirements.
- Understanding of performance monitoring, data quality and accurate record keeping.
- Awareness of financial controls and the importance of accurate activity and income capture.
- Knowledge of Radiology pathways, terminology, imaging modalities and workflow.
- Understanding of private medical insurer and self-pay processes.
- Understanding of Radiology capacity and utilisation.
Skills and Competencies
- Excellent organisational and prioritisation skills, with the ability to maintain accuracy under pressure.
- Ability to interpret activity, financial and performance information and present findings clearly.
- Effective staff supervision and workload coordination skills.
- Strong IT skills, including Microsoft Office and Excel, with the ability to learn relevant clinical and Trust systems.
- Excellent written and verbal communication skills. Ability to communicate professionally with patients, consultants, clinical teams, managers, insurers and external organisations.
- Advanced spreadsheet, dashboard or reporting skills.
- Process-mapping, project management or service-improvement skills.
- Experience of developing procedures, guidance or training materials.
Personal Qualities and Trust Values
- Demonstrates the Trust values
- Highly organised, methodical and able to use initiative.
- Able to work effectively both independently and as part of a multidisciplinary team.
- Able to undertake the requirements of the role, with reasonable adjustments where required.
- Patient and customer focused, with a professional and approachable manner.
- Demonstrable interest in developing private Radiology services and improving patient experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
£32,073 to £39,043 a yearpro rata per annum
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