Executive Business Manager – Group Executive Office
The Norfolk & Waveney University Hospitals Group are seeking an exceptional Executive Business Manager to join our Group Executive Office. Reporting to the Chief of Staff, you will provide strategic and operational support to the Group Chair, Group Chief Executive and Group Director of Governance, helping to ensure the smooth and effective running of the Group’s most senior leadership functions.
This is an influential role at the heart of decision-making, requiring excellent judgement, political awareness and the ability to manage highly sensitive issues with professionalism and discretion. You will work across all three hospital sites, supporting senior leaders as they shape the future of healthcare across Norfolk and Waveney and helping to establish new ways of working within a large, complex and ambitious organisation
Main duties of the job
As Executive Business Manager, you will lead the day-to-day management of the Group Executive Office, ensuring the Group Chair, Group Chief Executive and Group Director of Governance are effectively supported, briefed and prepared for their responsibilities. You will oversee complex diary management, coordinate high-profile meetings and visits, manage executive correspondence, and act as a key point of contact for stakeholders including regulators, MPs, system partners and Board members.
Working closely with the Chief of Staff, you will coordinate executive and Board business, prepare high-quality briefings, oversee governance processes, and ensure actions and commitments are delivered to schedule. You will also provide leadership to the Executive Office support function, line managing staff, overseeing budgets, leading projects and developing consistent processes across the Group Executive Office.
The role operates in a fast-paced environment where priorities can change quickly, requiring decisive action, resilience and the ability to balance competing demands while maintaining the highest standards of professionalism and confidentiality.
About us
The newly formed Norfolk & Waveney University Hospitals Group (NWUHG) is placing people and culture at the heart of its transformation.
By working as one system, the Group is strengthening workforce development, improving staff experience, and creating consistent, supportive leadership across all three hospitals. This unified approach enables better training, enhanced well-being support, and a stronger culture rooted in compassion, flexibility, and continuous learning.
Focusing on people also supports national priorities–ensuring the workforce is skilled, adaptable, and ready for future models of care–and strengthens NWUHG’s overall performance by improving quality, resilience, and sustainability.
Together, this creates a Groupwide commitment to making NWUHG a great place to work, with clear benefits for staff including:
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Generous pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
You will be responsible for –
- Providing senior executive support to the Group Chair, Group Chief Executive and Group Director of Governance.
- Leading the management of complex executive diaries, correspondence and stakeholder engagement.
- Prepare and quality assure briefings, reports and information for meetings, visits and external engagements.
- Coordinate Board, executive and governance business, including agendas, papers, minutes and action tracking.
- Act as the first point of contact for sensitive, complex and often contentious enquiries.
- Assess risks and elevate political, reputational or regulatory issues appropriately.
- Lead the operational management of the Group Executive Office, ensuring high-quality and consistent support services.
- Line manage and develop Executive Office staff, supporting performance and service delivery.
- Manage delegated budgets and oversee compliance with financial, governance and information governance requirements.
- Lead projects and initiatives on behalf of the Chief of Staff and support business continuity and emergency planning arrangements.
- Build strong relationships with internal and external stakeholders and contribute to the continued development of NWUHGs leadership and governance arrangements.
Person Specification
Qualifications
- Degree plus postgraduate diploma, or equivalent specialist knowledge gained through experience
Experience
- Significant experience of providing executive support at Chief Executive, Chair or Board level
- Experience of administering Board or committee meetings, including agenda setting, Board pack preparation and minute-taking
Knowledge
- Understanding of the NHS environment and roles and responsibilities within it, including Board and executive structures
Skills
- Excellent written communication, including drafting correspondence for senior leaders, briefings and formal minutes
- Ability to communicate highly complex and contentious matters using persuasion and negotiation; ability to analyse information and prioritise across several senior leaders
Other
- Able to travel across all three Group sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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