Warehouse & Customer Operations Coordinator | Manchester City Centre | £NMWFull-Time | Office Based | Monday to Friday
A exciting opportunity has arisen to join a growing family-run fashion brand based in Manchester city centre.
Our client is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close-knit e-commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast-paced online retail business.
You will play a key part in ensuring customers receive an excellent experience while supporting day-to-day operations across the business.
Responsibilities
- Managing customer enquiries across email, telephone, and social media platforms
- Handling returns, refunds, and exchanges efficiently
- Monitoring deliveries and resolving courier-related issues
- Supporting warehouse operations including picking, packing, and stock handling
- Assisting with order management and general operational tasks
About You
- Previous customer service experience is preferred
- Strong communication skills with a personable and professional approach
- Excellent attention to detail and organisational skills
- A positive, team‑oriented attitude with a hands‑on approach
- Comfortable working within a fast-paced e-commerce environment
What’s on Offer
- Opportunity to join an established and growing fashion brand
- Friendly, supportive and collaborative team environment
- Varied role with exposure across multiple areas of the business
- Central Manchester office location
If you are organised, adaptable and enjoy being involved across different areas of a business, we’d love to hear from you!
BH36203
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