Senior Housing & Customer Experience Leader (4 Day Week)

Ark Group in Edinburgh seeks an Assistant Director of Housing & Customer Experience to lead housing management, neighbourhood services and customer services across Ark. The role focuses on shaping a customer-first culture, improving outcomes and embedding service excellence within Ark’s operations.

Based in a 4-day working week with hybrid working, the role offers strategic influence, governance oversight and partnership development with local authorities and regulators.

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