BASELINE INFORMATION JOB TITLE: Drainage Engineer JOB TYPE: Permanent LOCATION: Stoke TYPE: Field-Based Brand Info: Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 locations, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.
PURPOSE OF THE ROLE
As a drainage engineer, you’ll be responsible for diagnosing and resolving drainage issues for residential and commercial clients. You’ll work with the latest equipment and technology to deliver high-quality service and ensure customer satisfaction.
KEY RESPONSIBILITIES
- Emergency call-outs and planned maintenance for drainage investigations and repairs
- Investigate, diagnose and resolve issues using CCTV surveys, high-pressure water jetting, rods etc.
- Carry out drain clearance, descaling, root cutting, patch lining and minor excavations
- Liaise directly with customers to explain issues and solutions
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Previous drainage experience
- Full UK Driving Licence
- Customer-Facing Experience
- Drainage tanker experience (desirable)
SKILLS / KNOWLEDGE:
- Excellent customer service and communication
- Comfortable using mobile apps and technology on-site
- Problem-solving attitude with attention to detail
- Plumbing knowledge (desirable)
WHAT WE OFFER:
- Competitive OTE – overtime opportunities and performance bonuses
- Company Vehicle and Fuel Card
- Full Uniform and PPE provided incl tools and equipment
- Training and development opportunities
Job Types: Full-time, Permanent
Benefits: Company car Company pension
Experience: Drainage: 1 year (preferred) Licence/Certification: Driving Licence (required) Work Location: On the road Brand: DMD UK Drain Doctor Neighbourly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home.
Neighbourly’s Family of Home Service Brands:
- Dream Doors
- Countrywide Grounds Maintenance
- Bright & Beautiful
- Drain Doctor
- Pimlico Greensleeves
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